1. Red light is flashing on one of the disks

This is completely normal and indicates the hot-spare disk. If there is a problem with a drive the light will be solid red accompanied by beeping sound.

2. When I turn the machine on it is beeping

Most of our machines come standard with a redundant 1+1 power supply which both need to be
plugged in in order to avoid warning alarm.

3. How can I get remote access to the machine?

In order to get remote access to the machine we can provide access via a utility called Logmein.
Please email support@securelogiq.com for assistance in setting this up.

4. How can I check the status of the RAID arrays?

5. How can I silence the alarm?

6. I have a solid red light on one of the disks and machine is beeping?

Please contact Secure Logiq support for assistance at the details shown below:

Email: support@securelogiq.com

Skype: SecureLogiqSupport

Phone: +44 (0) 20 3475 5743

7. View event logs

Below is how to access the event logs which may prove useful in diagnosing problems.

• Go to Control Panel
• Click System and Security
• View event logs

Secure Logiq are always happy to provide support assistance. Please use one the following methods to contact one of our technicians.

Email: support@securelogiq.com

Skype: SecureLogiqSupport

Phone: +44 (0) 20 3475 5743